Frequently Asked Questions and Rental Terms

Can I change my order?

Additions are subject to availability of equipment. Changes must be made 72 hours in advance of delivery/will call date. We request that no deletions be made less than 7 days prior to your order. 

 

Can I pick up the rental items from your Warehouse?

Yes, you have the option to "will call" the items. It is necessary for you to load/unload the items into your own vehicle. While we are happy to assist you, the risk and responsibility for protection of our equipment and your vehicle is yours. Our Will Call hours are the same as our showroom hours.

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Do you charge for delivery and set up?

Yes we do. The delivery and set up charges are based on the city we are going to and is a round-trip fee.  Additional set up fees are calculated on the amount of time and number of staff needed to set up.  There is also an additional fee for deliveries with stairs and/or freight elevators.

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Do you have a minimum order for delivery?

No we do not. Our delivery charge is based on the city we are going to, not the items or quantity of items ordered. 

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 What are your delivery hours?

Our standard delivery hours are from 8:00 a.m. to 5:00 p.m. Monday through Friday. However, we do understand that many locations, venues, and events do not fall within these parameters, and therefore, we do operate 24 hours 7 days a week to meet your event requirements. Deliveries, installations, and/or pickups that do not fall within our standard delivery hours will be charged additional fees. 

 Do you set up the equipment?

We will set up and take down for an additional fee.   We want your event to be amazing, let us know if you need help.

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Am I responsible for washing the dishes, silverware and linens, glassware?

We require that all items be rinsed free of food and that these items be placed back and returned in their appropriate containers. Please do not place soiled linens inside a plastic bag as this will cause them to mildew. Candle stick holders must be returned free of wax.  All items should be placed in one location for pickup.  

 

What are your payment terms?

All orders require a 50% deposit upon reserving the order. This amount will apply to the balance of the order one day prior to you  receiving  your rental items. Payments are due in full 24 hours prior to your event..  A credit card number must be provided as an additional security deposit. If a credit card cannot be provided, a cash deposit in addition to the balance of the order is required.  We accept cash, cashier’s check, VISA, MasterCard, American Express, Discover, and personal or business checks.

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Damaged or Missing Items?

In addition to the rental fee, the replacement value of any damaged or missing items will be assessed. 

 

Late Returns

Any merchandise returned after the return date indicated on the invoice will continue to accrue rental fees until merchandise is returned or until the replacement fee is reached.